App / Sports
This policy explains what data naganola collects when you access our lobby, open an account, or complete a transaction using GoPay, ShopeePay, or Bank Transfer. Read through it so you know exactly what we store, why we store it, and how you can ask us to update or remove it.
When you register an account or fund your wallet, we collect the information needed to process your request and keep your account secure. This includes your registration details, login activity, and payment records linked to transactions made via GoPay, ShopeePay, or Bank Transfer. We do not sell this data or share it with unrelated third parties. We collect data in two ways: information you provide directly — such as your name, email address, and payment method when you top up your account — and information gathered automatically, such as your device type, browser session data, and IP address. The automatically collected data helps us detect unusual login patterns and protect your account from unauthorized access. All payment transaction records are retained for the period required under applicable Indonesian financial regulations. Account profile data is held for as long as your account remains active. If you close your account, we follow a defined retention schedule before permanent deletion, in line with local law. This policy applies to all account holders accessing our services from regions where local law permits. Availability depends on local law and eligible regions.
Transaction context chip
Transaction context chip
Transaction context chip
Wallet data context chip
Login credentials, session tokens, and account activity logs are covered by this policy. We use this data to authenticate your sessions and flag access that does not match your usual device or location pattern.
Payment records for GoPay top-ups, ShopeePay transfers, and Bank Transfer deposits fall within this policy. We keep these records to maintain accurate wallet histories and meet applicable financial reporting requirements.
Your browsing activity within the lobby — which game categories you opened, tables you viewed, and pages you visited — is logged as session data. This helps us show content relevant to your interests without requiring extra navigation steps.
External payment processors and game studios operate under their own privacy terms. When your transaction passes through GoPay or ShopeePay infrastructure, the data handling at that stage is governed by their policies, not ours.
You have real choices about the data we hold on your account. The most direct way to review what we have is to log in and open the account settings page — your profile details, linked payment methods, and recent transaction history are all visible there without needing to contact us first. If you spot incorrect information, you can update most profile fields directly inside your account. For records tied to completed transactions — such as payment method details or wallet history — corrections need to go through our support team so changes are logged and audited properly. Raise a request via the support contact path below and include your account ID so we can locate the right records quickly. If you want to know more about what data we hold beyond what is visible in your account dashboard, or if you want to request deletion after closing your account, reach out to our support team. We aim to acknowledge data requests and provide a clear next step within a reasonable time, consistent with applicable local law.
Log in and navigate to account settings to see profile data, wallet balances, and transaction history linked to GoPay, ShopeePay, or Bank Transfer deposits.
Update your name, email, or contact details directly in account settings. For payment-linked records, submit a correction request through support with your account ID.
If what you see in the account dashboard does not match what you expect, contact our Indonesia support team. Include your account ID and a clear description of what needs checking.
After closing your account, you can request deletion of personal data not required under applicable Indonesian financial regulations. Our support team will confirm what can be removed and the expected timeline.
Open the chat widget from any page on naganola. Available for account-related queries including data correction requests and privacy questions from Indonesia account holders.
Send data-related requests to our support address listed in the account help section after login. Include your account ID and the specific data point you are asking about so we can respond accurately.
The help section inside your logged-in account shows the current contact options and any open requests you have submitted. Check there first before submitting a duplicate request.
We use cookies to keep your session active while you browse the lobby and to remember your preferred language and last-visited game category. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account loads.
Access to your account data is protected by your login credentials. We monitor for unusual login attempts and can flag or temporarily restrict access if patterns suggest your account may be at risk. Contact support immediately if you notice activity you did not initiate.
Transaction records linked to GoPay, ShopeePay, and Bank Transfer payments are retained for the period required under applicable Indonesian financial regulations. Inactive accounts that have been formally closed follow a separate deletion schedule, confirmed in writing when you close the account.
When this policy changes in a material way, we post the updated version at naganola/privacy-policy/ and note the revision date at the top of the page. Continuing to use your account after a policy update means you have read the revised terms.
We collect the details you enter during registration — name, email address, and contact information — plus your login activity and any payment records from transactions made via GoPay, ShopeePay, or Bank Transfer. Browsing activity inside the lobby is also logged as session data.
Most of it is visible in your account dashboard after login: profile details, wallet history, and recent transactions. If you need a fuller picture beyond what the dashboard shows, contact support with your account ID and we will outline what additional records we hold.
Profile fields like your name and email can be updated directly in account settings. For payment-linked records — such as a transaction that shows an incorrect amount — raise a request with our support team, including your account ID, so the correction is properly logged.
We do not sell your data. When you process a payment through GoPay, ShopeePay, or Bank Transfer, the transaction passes through their infrastructure and is subject to their own privacy terms for that portion of the process. We do not share account profile data with unrelated third parties.
Transaction and financial records required under applicable Indonesian regulations are retained for the legally defined period. Other personal data is removed according to our internal deletion schedule. When you close your account, we confirm in writing what will be deleted and the expected timeline.
Contact our support team through live chat or the email address listed in your account help section. Include your account ID and specify that you are requesting data deletion. We will confirm receipt and let you know which records can be removed and which must be retained under local law.